All orders are dispatched from our European warehouses, with delivery times varying based on your location, courier processing times, and stock availability.

Processing Time: All orders are processed within 1-2 business days.

Estimated Delivery Times:

• United States: 4-7 business days
• Europe: 2-8 business days

We trust PostNL, DHL, and FedEx to provide secure and swift deliveries worldwide.

Good to know! We ship from different warehouses, read more about our main shipping and warehousing here.

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page or on elleandrose.com/tools/track-your-order

Not in love with your item or need a different size? No problem! We accept returns within 30 days of receiving your order. Items must be unused, in their original condition, and with all packaging intact. Once we receive your return, we will process your refund or exchange.

For more details, read our Returns & Exchanges policy or contact our customer support here or at support@elleandrose.com

1. Request a Return Form. Contact us at support@elleandrose.com with your order number and reason for return.

2. Complete the Form. Once received, fill out the form clearly and include it in your return package.

3. Ship the Item. Send your return package using a tracked and insured shipping method.

4. Processing Time. Once received at our warehouse, we will process your return within 5 business days.

Once your return is received and inspected, we will notify you via email.

If approved, the refund will be processed to your original payment method within 5 business days.

If you haven’t received your refund or a confirmation email within 10 business days after returning your product, please take the following steps:

1. Check your bank account.
2. Contact your credit card company, as processing times may vary.
3. If the issue persists, contact us at support@elleandrose.com.

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.

All our clothes are based on standard sizing and most of the products come with a tailor made size chart. Westrongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.

To find your perfect size, please refer to the size charts for each item. If you're unsure, feel free to contact our support team at support@elleandrose.com.

You can contact us through admin@elleandrose.com or our contact page! We will be happy to assist you.

We currently offer the following trusted payment methods: Credit cards and PayPal. We have implemented extra security measures to ensure that every checkout is encrypted and safe.

We are working on adding more payment options in the future.