At Elle & Rose, your satisfaction is our top priority. We take pride in offering high-quality products that empower our customers. If you are not completely satisfied with your purchase, we are here to assist you with returns and exchanges.

Returns

• You have 30 days from the date of delivery to initiate a return.
  
• Items must be unused, in their original condition, and in the original packaging.
  
• Returns will not be accepted if the items have been worn, washed, or altered in any way.
  
• Items purchased on sale are also eligible for return.
  

Return Process:

1. Request a Return. Contact us at support@elleandrose.com with your order number and reason for return (if needed, you can add pictures as well to be more clear).

2. Finding the best solution. Once we receive your request, our customer support team will stay in touch, offer a partial refund, and provide you with the return address (this depends on which warehouse your order was shipped from).

3. Ship the Item. Send your return package using a tracked and insured shipping method.

4. Processing Time. Once received at our warehouse, we will process your return within 5 business days.

Good to know! We ship from different warehouses, read more about our main shipping and warehousing here. Please note that returns must be sent to the warehouse your package was originally shipped from.

Important Information:

Return shipping costs are the responsibility of the customer. As a business, we strive to keep our prices competitive, and covering return shipping would impact our ability to do so.

We recommend using a tracked and insured shipping method to ensure safe delivery, as we are not responsible for lost or damaged return packages.

Refunds:

Once your return is received and inspected, we will notify you via email.

If approved, the refund will be processed to your original payment method within 5 business days.

Late or Missing Refunds:

If you haven’t received your refund or a confirmation email within 10 business days after returning your product, please take the following steps:

1. Check your bank account.
2. Contact your credit card company, as processing times may vary.
3. If the issue persists, email us at support@elleandrose.com.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, please email support@elleandrose.com with photos of the defective item, and we will assist you with the next steps.

Gift Returns:

If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of the return. Once the returned item is received, a gift card will be issued.

Frequently Asked Questions (FAQ)

Are returns free?
No, return shipping costs are the responsibility of the customer. We appreciate your understanding.

How do I find my order number?
Your order number can be found in the confirmation email you received after placing your order. If you cannot locate it, our customer service team is happy to assist you.

What if my return period has expired?
Returns must be received within 30 days. If you miss the deadline, we may offer an exchange or store credit. Please contact support@elleandrose.com for options.

What if my item is defective or damaged?
If you receive a defective or damaged product, please email support@elleandrose.com with a clear photo of the issue. Our team will work with you to resolve the matter as quickly as possible.

How long does it take to receive a refund?
Once we receive your return, processing takes up to 10 business days. After the refund is issued, please allow 3 additional business days for the amount to reflect in your bank account.